All sales are considered final subject to our Zeramex guarantee. (see: https://zeramexaustralasia.com/assets/files/zeramex_guarantee_en.pdf)
Return/refund are not allowed unless by prior agreement with Zeramex Australasia Limited. Such agreement is conditional on the good being unopened and in its original mint condition.
For any warranty claim please download our customer complaint form at https://zeramexaustralasia.com/assets/files/85120_customer_complaint_form_en_aus.pdf
Contact us at : +64 9 414-4238 to explain the nature of the claim and send the form by e-mail
Zeramex Australasia Limited